Refund Policy

Effective Date: 8 August 2026

Last Updated: 8 August 2026

This Refund Policy forms part of the Hidemium Terms of Service and applies to all purchases made through https://hidemium.io.

Operated by: HACHITECH SOLUTION Technology Development and Service Company Limited, Enterprise Registration Number 4601603095, Floor 3, Tecco Elite City Building A2, Quang Trung Street, Thinh Dan Ward, Thai Nguyen City, Vietnam.

We are committed to providing high-quality services and to handling every refund request fairly and promptly.

We respond to all refund requests within 2 business days.

We offer a free trial period to all new users. We strongly encourage you to use the trial to confirm that Hidemium meets your requirements before purchasing.

The trial gives you the opportunity to test compatibility with your specific workflow. Requests for refunds based solely on the software not suiting your particular use case, where a trial was available, will not be eligible.

Hidemium operates on a manual, prepaid model:

1. You add funds to your Hidemium account balance using an available payment method.
2. You activate or renew a subscription plan; the fee is deducted from your balance.

Hidemium does not use automatic recurring billing. We do not store your payment credentials and we never charge your PayPal account, credit card, or any other payment method without you initiating each transaction. Your plan expires at the end of its period unless you choose to renew.

You receive an email confirmation for every payment, showing the order number, amount, plan, and expiry date.

Prices are listed in USD. Your bank or payment provider may apply currency conversion or cross-border fees, which are outside our control.

Refund requests for a subscription must be submitted within 14 calendar days of the payment date. Requests submitted after this period are not eligible.

We will issue a refund where:

• The software cannot be installed or operated. You encounter technical problems that prevent installation or normal use of the application, and our support team is unable to resolve them.
• The software does not function as advertised and support was not provided. The application fails to deliver the features and functionality described on our website, and you did not receive assistance from us to resolve the issue.

For clarity, “features” and “functionality” refer to defects in the software as supplied by Hidemium. Hidemium is provided as a tool; its effectiveness in your particular workflow depends on how you apply it.

Web platforms regularly update their detection and rendering behaviour. We release timely compatibility updates and provide support case by case, but continued compatibility with any specific third-party platform is not a guaranteed obligation under this Policy.

Refunds will not be issued for:

• Change of mind after a plan has been activated and used;
• Terms violations — accounts suspended or terminated for breaching our Terms of Service, including use of invalid or cracked licences, prohibited sharing of Local plan accounts, or unauthorised exploitation of the Services;
• Expired or fully used subscriptions;
• Unused portions of an active period. If you stop using a plan before it expires, no partial or prorated refund is issued.

Refund requests falling outside the circumstances described above are reviewed on a case-by-case basis at Hidemium’s discretion. We aim to resolve every customer concern fairly and encourage you to contact our support team first.

Funds added to your Hidemium account balance may be refunded, subject to the following:

• The request must be submitted within 30 calendar days of the deposit date;
• The balance must be unused — funds already applied to an activated subscription are governed by Section 4 above;
• Refunds are issued to the original payment method used for the deposit.

Account balance does not expire and is non-transferable between accounts. If you prefer, you may keep the balance for future purchases or apply it to a different plan instead of requesting a refund.

Note: Deleting your account permanently removes any remaining balance. Please request a refund of eligible unused balance before requesting account deletion.

Where a subscription refund is approved under Section 4, the refunded amount may, at your election, be returned to your original payment method or credited to your Hidemium account balance.

Step 1 — Contact us. Email [email protected] with:

• Your registered account email;
• The order number and payment date;
• The reason for your request, with any relevant screenshots or error messages.

Step 2 — Review. We acknowledge and review every request within 2 business days. We may ask for additional information to diagnose a technical issue.

Step 3 — Processing. If approved, the refund is processed within 5–7 business days to the original payment method. The time for funds to appear in your account depends on your payment provider and may take additional days.

You may also reach us on Telegram at t.me/hidemium, though email is preferred for refund requests so that we have a written record.

Because Hidemium does not use automatic billing, there is nothing to cancel. Your plan remains active until its expiry date, after which access is suspended until you choose to renew.

If you decide not to renew, no further charges will occur, as no payment method is stored or charged automatically.

If you have a concern about a payment, please contact [email protected] before initiating a dispute with your payment provider. Most issues are resolved within 2 business days.

If you initiate a chargeback or payment dispute without first contacting our support team, we may suspend your account pending resolution.

We may update this Refund Policy from time to time.

For material changes, we will provide at least 30 days’ notice by email to your registered address and by posting a notice on our website. Changes take effect on the stated effective date and do not apply retroactively to purchases completed before that date.

© 2026 HACHITECH SOLUTION Technology Development and Service Company Limited. All rights reserved.